Shipping policy

 

 

Effective Date: November, 2026

Last Updated: November, 2026

At Masdou LLC, we are dedicated to delivering our handcrafted Moroccan poufs directly from the artisan workshops of Marrakech to your home. Every order is handled with extreme care to ensure your piece arrives safely and promptly.

1. Shipping Destination & Fulfillment Center

  • Primary Shipping Zone: We ship across all 50 US States.

  • Fulfillment Headquarters: All US domestic distribution and return handling are managed directly from our US office located at:

    Masdou LLC

    1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110

2. Processing & Handling Times

  • Order Processing: Orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays).

  • Artisan Quality Inspection: Prior to dispatch, each leather pouf undergoes a thorough quality control inspection at our tanyard atelier to ensure stitching and leather integrity meet our luxury standards.

3. Shipping Options & Delivery Timelines

We partner with reliable express carriers (UPS, FedEx, USPS) to provide fast and secure delivery:

Shipping Method Estimated Delivery Time Cost
Standard Express Shipping 4 – 7 Business Days FREE on all US orders
Priority Express Shipping 2 – 3 Business Days Calculated at checkout

All delivery times are estimates and begin from the date of dispatch.

4. Order Tracking & Notifications

Once your package has been shipped, you will receive an automated shipping confirmation email containing your tracking link. Please allow 24 hours for the tracking information to update in the carrier system.

5. Customs, Taxes & Duties

For orders within the United States, there are no hidden fees, customs duties, or import taxes. The price listed at checkout is final.

6. Address Corrections & Undeliverable Packages

  • Please double-check your shipping address during checkout. If you need to make changes, please contact us immediately at contact@masdou.store within 12 hours of placing your order.

  • We cannot reroute orders once they have left our fulfillment facility.

7. Damaged, Lost, or Stolen Packages

  • Damaged in Transit: If your package arrives with visible physical damage, please document the package with photos and notify our concierge team within 48 hours of delivery.

  • Lost/Missing Packages: If your tracking status shows "Delivered" but you have not received your shipment, please check around your delivery location or building concierge first, then reach out to us at +1 (985) 589-0797 so we can initiate a carrier claim.

Contact Concierge

For any questions regarding shipping status, express requests, or delivery support:

  • Entity: Masdou LLC

  • HQ Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110

  • Email: contact@masdou.store

  • Phone: +1 (985) 589-0797