Privacy policy

 

 

Effective Date: November, 2026

Last Updated: November, 2026

At Masdou LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or engage with our concierge and e-commerce services.

1. Information We Collect

When you interact with Masdou, we may collect personal information that you voluntarily provide to us, including:

  • Contact Information: Full name, billing and shipping addresses (including our Albuquerque headquarters reference), email address (contact@masdou.store), and telephone number (+1 (985) 589-0797).

  • Transaction Details: Order history, payment confirmations, and fulfillment tracking preferences.

  • Technical Data: IP address, browser type, device information, and browsing interactions on our site gathered via cookies and tracking technologies.

2. How We Use Your Information

We use the information we collect to operate, maintain, and elevate your experience with our brand, including:

  • Processing and fulfilling your artisan orders and managing express US shipping.

  • Communicating with you regarding your orders, tracking, custom inquiries, or customer support requests.

  • Improving our website architecture, mobile responsiveness, and e-commerce design.

  • Complying with legal obligations, fraud prevention, and US corporate regulatory standards.

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal identification information to third parties. We may share your data only with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (such as secure payment gateways and shipping carriers), provided those parties agree to keep this information confidential.

4. Data Security

We implement robust administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights & Choices

Depending on your jurisdiction, you may have the right to access, correct, or request the deletion of your personal data. To exercise these rights, or if you have any questions regarding our data practices, please reach out to our team.

Contact Our Concierge

For privacy-related inquiries, data requests, or support, please contact our administrative office:

  • Entity: Masdou LLC

  • HQ Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110

  • Email: contact@masdou.store

  • Phone: +1 (985) 589-0797